Classify & process IT requests with Jotform, Gemini AI and Google Workspace
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 10 nodes and runs on Jotform events. Along the way it connects Jot Form, Google Gemini Chat Model, Gmail and Google Sheets and 1 more.
How it runs
Trigger: On Jotform events.
- Downstream Fields (Edit Fields (Set)): sets 7 fields: Full Name, Department, E-mail…
- Summarization Chain: summarizes text with AI, with model: Google Gemini Chat Model
- Priority Classifier (Text Classifier): classifies text into categories with AI, with model: Google Gemini Chat Model
- Store to Sheets P (Google Sheets): append
- Store to Sheets P (Google Sheets): append
- Send to Group (Telegram): uses Telegram
- Reply User (Gmail): uses Gmail
- Store to Sheets P (Google Sheets): append
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Jotform Trigger
n8n-nodes-base.jotFormTrigger - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Summarization Chain
@n8n/n8n-nodes-langchain.chainSummarization - Gmail
n8n-nodes-base.gmail - Text Classifier
@n8n/n8n-nodes-langchain.textClassifier - Google Sheets
n8n-nodes-base.googleSheets - Telegram
n8n-nodes-base.telegram - Edit Fields (Set)
n8n-nodes-base.set
From the author
Who’s it for This workflow is perfect for IT departments, helpdesk teams, or internal service units that manage incoming support requests through Jotform. It automates ticket handling, classification, and response—saving time and ensuring consistent…