Automate customer support with GPT-4o, Slack, and CRM integration
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 27 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenAI Chat Model, Slack, Google Sheets and Gmail.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Workflow Configuration (Edit Fields (Set)): sets 13 fields: technicalSlackChannel, billingSlackChannel, generalSlackChannel…
- Extract Customer Data (Edit Fields (Set)): sets 5 fields: customerName, customerEmail, product…
- AI Triage & Summarization Agent (AI Agent): runs an AI agent, with model: OpenAI Chat Model; output parser: Structured Output Parser
- Route by Classification (Switch): routes items into 4 branches
- Post to Technical Slack (Slack): uses Slack
- Post to Billing Slack (Slack): uses Slack
- Post to General Slack (Slack): uses Slack
- Post to Urgent Slack (Slack): uses Slack
- Create CRM Task (Technical) (HTTP Request): calls an HTTP API (POST)
- Create CRM Task (Billing) (HTTP Request): calls an HTTP API (POST)
…plus 14 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (12)
- Webhook
n8n-nodes-base.webhook - Edit Fields (Set)
n8n-nodes-base.set - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Switch
n8n-nodes-base.switch - Slack
n8n-nodes-base.slack - HTTP Request
n8n-nodes-base.httpRequest - Google Sheets
n8n-nodes-base.googleSheets - If
n8n-nodes-base.if - Code
n8n-nodes-base.code - Gmail
n8n-nodes-base.gmail
From the author
🧾 Short Description An AI-powered customer support workflow that automatically triages, summarizes, classifies, and routes tickets to the right Slack and CRM queues. It sends personalized auto-replies, logs results to Google Sheets, and uses a DLQ for failed…