Automate cancellation feedback collection with Stripe and Google Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 9 nodes and runs on Stripe events (customer.subscription.deleted) (plus 1 other trigger). Along the way it connects Stripe and Google Sheets.
How it runs
Trigger: On Stripe events (customer.subscription.deleted) (plus 1 other trigger).
- Get Customer Details (Stripe): work with customer
- Route by Feedback Type (Switch): routes items into 2 branches
- Send Feedback Survey Email (Send Email): sends an email over SMTP
- Log Price Concerns (Google Sheets): append
- Log Feature Requests (Google Sheets): append
- Log Other Feedback (Google Sheets): append
- Log to Cancellations Sheet (Google Sheets): append
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Stripe Trigger
n8n-nodes-base.stripeTrigger - Stripe
n8n-nodes-base.stripe - Send Email
n8n-nodes-base.emailSend - Google Sheets
n8n-nodes-base.googleSheets - Webhook
n8n-nodes-base.webhook - Switch
n8n-nodes-base.switch
From the author
Who's it for This template is perfect for any SaaS business or subscription service using Stripe. Product managers, customer success teams, and founders can use this to automatically collect cancellation feedback without manual follow-up. Ideal for companies…