Xano Support Ticket Router (AI + Xano Node Integration)
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 9 nodes and runs when an HTTP POST request hits its webhook URL (plus 1 other trigger). Along the way it connects OpenAI Chat Model and Preview Xano (community).
How it runs
Trigger: When an HTTP POST request hits its webhook URL (plus 1 other trigger).
- Agent (AI Agent): runs an AI agent, with model: OpenAI Model
- Search row (Xano): uses Xano
- If: checks a condition and branches into true / false
- Create User (Xano): uses Xano
- Create Support Ticket_ (Xano): uses Xano
- _Create Support Ticket (Xano): uses Xano
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in Agent (v1.7): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) Agent (v1.7) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (5)
- OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - AI Agent
@n8n/n8n-nodes-langchain.agent - If
n8n-nodes-base.if - Xano
@xano/n8n-nodes-preview-xano.xano - Webhook
n8n-nodes-base.webhook
From the author
This template demonstrates how to combine n8n, OpenAI agents, and the new Xano Node to build an intelligent support-ticket routing system — without writing a single API call. Start your Xano journey with the downloadable snippet here! When a ticket arrives,…