Route support tickets with SLA tracking, Slack alerts, and Gmail confirmations
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 22 nodes and runs when an HTTP GET request hits its webhook URL (plus 1 other trigger). Along the way it connects Slack and Gmail.
How it runs
Trigger: When an HTTP GET request hits its webhook URL (plus 1 other trigger).
- Normalize Data (Code): runs custom JavaScript code
- Format Error (Code): runs custom JavaScript code
- Valid Ticket? (If): checks a condition and branches into true / false
- Error Alert (Slack): uses Slack
- Categorize Ticket (Code): runs custom JavaScript code
- Validation Error (Code): runs custom JavaScript code
- Check Duplicate (HTTP Request): calls an HTTP API
- Respond (Respond to Webhook): sends the response back to the webhook caller
- Not Duplicate? (If): checks a condition and branches into true / false
- Assign SLA (Code): runs custom JavaScript code
…plus 10 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Webhook
n8n-nodes-base.webhook - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - Respond to Webhook
n8n-nodes-base.respondToWebhook - HTTP Request
n8n-nodes-base.httpRequest - Switch
n8n-nodes-base.switch - Slack
n8n-nodes-base.slack - Gmail
n8n-nodes-base.gmail - Error Trigger
n8n-nodes-base.errorTrigger
From the author
Receive support tickets via webhook, categorize by priority, track SLA deadlines, notify your team on Slack, and send confirmation emails to customers. WHAT IT DOES: Receives support tickets from email, forms, or external systems via webhook Normalizes data…