Triage customer support emails with Groq AI, ClickUp and Google Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 13 nodes and runs on Gmail events. Along the way it connects Gmail, ClickUp, Slack and Google Sheets. It also calls api.groq.com over HTTP.
How it runs
Trigger: On Gmail events.
- Assign Email Values (Edit Fields (Set)): sets 4 fields: from, subject, body…
- Analysis with Grok (HTTP Request): calls api.groq.com (POST)
- Parse AI Response (Code): runs custom JavaScript code
- Validate AI Response (Code): runs custom JavaScript code
- Smart Assignment & SLA (Code): runs custom JavaScript code
- Create a Clickup task (ClickUp): uses ClickUp
- Get Clickup Task URL (Code): runs custom JavaScript code
- Log in Google Sheet (Google Sheets): append
- Support Team Notification (Slack): uses Slack
- If: checks a condition and branches into true / false
…plus 2 more steps. See the full node list below.
Services it uses
HTTP calls to: api.groq.com
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Fetch Support Email list).
Nodes used (9)
- Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - Edit Fields (Set)
n8n-nodes-base.set - Gmail Trigger
n8n-nodes-base.gmailTrigger - ClickUp
n8n-nodes-base.clickUp - Slack
n8n-nodes-base.slack - If
n8n-nodes-base.if - Gmail
n8n-nodes-base.gmail - Google Sheets
n8n-nodes-base.googleSheets
From the author
Customer Support Triage Automation with AI, ClickUp and Google Sheets 📘 Description This workflow automates the complete customer support email triage process by intelligently classifying incoming support emails, validating AI outputs, assigning tickets to…