Manage WhatsApp property maintenance tickets with WATI and Google Sheets
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This workflow has 26 nodes and runs on Wati events (message received) (plus 1 other trigger). Along the way it connects Google Sheets and Wati (community).
How it runs
Trigger: On Wati events (message received) (plus 1 other trigger).
- Master Router (Switch): routes items into 4 branches
- Google Sheets: uses Google Sheets
- Google Sheets: uses Google Sheets
- Parse Rating (Code): runs custom JavaScript code
- Google Sheets: uses Google Sheets
- Google Sheets: uses Google Sheets
- Classify Issue & Create Ticket (Code): runs custom JavaScript code
- Check SLA Breaches (Code): runs custom JavaScript code
- Parse Status Update (Code): runs custom JavaScript code
- Google Sheets: update
…plus 14 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 2 community packages, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that n8n-nodes-wati is verified or supports 3.0 (used in WATI – Confirm to Tenant, WATI – Notify Maintenance Team, WATI – Acknowledge Team).
- Check that n8n-nodes-wati is verified or supports 3.0 (used in Wati Trigger).
Nodes used (6)
- Switch
n8n-nodes-base.switch - Code
n8n-nodes-base.code - Google Sheets
n8n-nodes-base.googleSheets - Wati
n8n-nodes-wati.wati - Schedule Trigger
n8n-nodes-base.scheduleTrigger - Wati Trigger
n8n-nodes-wati.watiTrigger
From the author
Empower your property management with a high-efficiency automated support desk. This workflow manages the complete maintenance lifecycle—from initial issue classification and ticket creation to team assignment, status updates, and tenant feedback—all…