Templates / Production AI Playbook: Deterministic Steps & AI Steps (2 of 5)

Production AI Playbook: Deterministic Steps & AI Steps (2 of 5)

Needs changes

by Elvis Sarvia ✓ · 109 views · created 2026-03-03 · Ticket Management, AI Summarization

Needs changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.

What this workflow does

This AI workflow has 9 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenRouter Chat Model.

How it runs

Trigger: When an HTTP POST request hits its webhook URL.

  1. Clean Ticket Data (Code): runs custom JavaScript code
  2. AI - Classify Ticket (AI Agent): runs an AI agent, with model: OpenRouter Chat Model; output parser: Structured Output Parser
  3. Validate AI Output (Code): runs custom JavaScript code
  4. Is Output Valid? (If): checks a condition and branches into true / false
  5. Respond - Classification Result (Respond to Webhook): sends the response back to the webhook caller
  6. Respond - Needs Review (Respond to Webhook): sends the response back to the webhook caller

Services it uses

OpenRouter Chat Model

Before you upgrade to n8n 3.0

1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:

  • AI Agent v1 (old agent modes) in AI - Classify Ticket (v1.7): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.

Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).

Removed in 3.0Replace with
AI Agent v1 (old agent modes)
AI - Classify Ticket (v1.7)
Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.

Nodes used (7)

From the author

Validate AI-generated outputs before your workflow acts on them. This template sends a support ticket through AI classification, parses the JSON response, and checks that categories, urgency levels, and confidence scores are all within valid ranges. What…

Excerpt from Elvis Sarvia's description on n8n.io.

View the original on n8n.io → Check your own copy

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