Handle e-commerce support on Telegram with Gemini and Google Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 12 nodes and runs on Telegram events (message, callback query). Along the way it connects Telegram, Google Gemini Chat Model and Google Sheets.
How it runs
Trigger: On Telegram events (message, callback query).
- Extract Message (Code): runs custom JavaScript code
- Is /start? (If): checks a condition and branches into true / false
- Send Welcome Menu (Telegram): uses Telegram
- Customer Support AI Agent (AI Agent): runs an AI agent, with model: Google Gemini Chat Model; 3 tools (Tool: Read Orders Sheet, Tool: Update Order Status, Tool: Create Support Ticket); memory: Simple Memory
- Prepare Reply (Code): runs custom JavaScript code
- Send Telegram Reply (Telegram): uses Telegram
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Telegram Trigger
n8n-nodes-base.telegramTrigger - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - Telegram
n8n-nodes-base.telegram - AI Agent
@n8n/n8n-nodes-langchain.agent - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Google Sheets Tool
n8n-nodes-base.googleSheetsTool
From the author
Telegram E-Commerce Customer Support Bot with AI Agent & Google Sheets An AI-powered Telegram bot that automates customer support for e-commerce stores — handling order tracking, order cancellations, and support ticket creation, all without human…