Handle Vietnamese SME customer care on Zalo Bot with Gemini and Google Sheets
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 20 nodes and runs on Zalo Bot events (message.text.received). Along the way it connects Google Sheets, Google Gemini and Zalo Platform (community).
How it runs
Trigger: On Zalo Bot events (message.text.received).
- Set Configuration (Edit Fields (Set)): sets 7 fields: businessName, hotline, productPhotoUrl…
- Extract Customer Info (Edit Fields (Set)): sets 7 fields: senderId, chatId, senderName…
- Lookup Customer in CRM (Google Sheets): uses Google Sheets
- Is New Customer? (If): checks a condition and branches into true / false
- Append New Customer (Google Sheets): append
- Normalize Returning (Edit Fields (Set)): sets 3 fields: messageText, messageOriginal, messageSource
- Send Welcome Sticker (Zalo Bot): send sticker
- Detect Intent (Switch): routes items into 4 branches
- Send Welcome Message (Zalo Bot): uses Zalo Bot
- Send Menu (Zalo Bot): uses Zalo Bot
…plus 9 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 2 community packages, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that n8n-nodes-zalo-platform is verified or supports 3.0 (used in Receive Zalo Message).
- Check that n8n-nodes-zalo-platform is verified or supports 3.0 (used in Send Welcome Sticker, Send Welcome Message, Send Menu).
Nodes used (7)
- Zalo Bot Trigger
n8n-nodes-zalo-platform.zaloBotTrigger - Edit Fields (Set)
n8n-nodes-base.set - Google Sheets
n8n-nodes-base.googleSheets - If
n8n-nodes-base.if - Zalo Bot
n8n-nodes-zalo-platform.zaloBot - Switch
n8n-nodes-base.switch - Google Gemini
@n8n/n8n-nodes-langchain.googleGemini
From the author
AI customer care chatbot for Vietnamese SMEs with Zalo Bot, Gemini and Google Sheets CRM A production ready Zalo Bot chatbot that handles the full customer journey for Vietnamese small and medium businesses: greeting new customers with a sticker, listening…