Triage customer support emails and draft Gmail replies with IONOS AI Model Hub
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 9 nodes and runs on Gmail events. Along the way it connects Gmail and Ionos Cloud (community).
How it runs
Trigger: On Gmail events.
- Only support@ or info@ (Filter): keeps only the items that match a condition
- Prepare Email Data (Code): runs custom JavaScript code
- AI Triage & Draft Reply (Basic LLM Chain): sends a prompt to an LLM, with model: Ionos Cloud Chat Model
- Parse AI Response (Code): runs custom JavaScript code
- Route by Category (Switch): routes items into 1 branches
- Archive Spam (mark as read) (Gmail): mark as read
- Create Draft Reply (Gmail): work with draft
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 1 community package, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @ionos-cloud/n8n-nodes-ionos-cloud is verified or supports 3.0 (used in IONOS Cloud Chat Model).
- Also check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll).
Nodes used (7)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - Filter
n8n-nodes-base.filter - Code
n8n-nodes-base.code - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm - Ionos Cloud Chat Model
@ionos-cloud/n8n-nodes-ionos-cloud.ionosCloudChatModel - Switch
n8n-nodes-base.switch - Gmail
n8n-nodes-base.gmail
From the author
AI Customer Support Triage — Auto-Draft Replies with IONOS AI Model Hub This n8n template shows you how to automate customer support email triage with a sovereign AI. By combining Gmail for inbox monitoring and the IONOS AI Model Hub, every customer email is…