Draft AI-powered Help Scout replies with HubSpot and SMS customer 360 context
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: OpenAI (legacy). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 15 nodes and runs when an HTTP POST request hits its webhook URL. It uses only n8n's built-in nodes. It also calls api.hubapi.com over HTTP.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Parse Event (Code): runs custom JavaScript code
- Extract Data (Code): runs custom JavaScript code
- Fetch HubSpot Context (HTTP Request): calls api.hubapi.com (POST)
- Fetch SMS History (HTTP Request): calls an HTTP API
- Merge: merges the data from its input branches
- Build Shared Context Layer (Code): runs custom JavaScript code
- AI Draft Generator (OpenAI): uses OpenAI
- AI QA & Sentiment Check (OpenAI): uses OpenAI
- Parse QA Output (Code): runs custom JavaScript code
- Sentiment Router (Switch): routes items into 2 branches
…plus 4 more steps. See the full node list below.
HTTP calls to: api.hubapi.com
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- OpenAI (legacy) in AI Draft Generator, AI QA & Sentiment Check: replace with OpenAI node (AI section).
| Removed in 3.0 | Replace with |
|---|---|
| OpenAI (legacy) AI Draft Generator, AI QA & Sentiment Check | OpenAI node (AI section) |
Nodes used (8)
- Webhook
n8n-nodes-base.webhook - Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - Merge
n8n-nodes-base.merge - OpenAI
n8n-nodes-base.openAi - Switch
n8n-nodes-base.switch - If
n8n-nodes-base.if - Respond to Webhook
n8n-nodes-base.respondToWebhook
From the author
Description Categories Customer Support Automation, AI Agents, CRM Integration, SaaS Operations --- Build an AI-Driven Cross-Platform Support Context Engine with n8n This workflow creates an AI-powered middleware layer that unifies customer context across…