Intelligent Support Triage & Auto-Response Engine with Jotform, Airtable, Gemini
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 24 nodes and runs on Jotform events (plus 1 other trigger). Along the way it connects Jot Form, Google Gemini Chat Model, Airtable and Gmail and 3 more.
How it runs
Trigger: On Jotform events (plus 1 other trigger).
- Search records (Airtable): search
- Filter: keeps only the items that match a condition
- If: checks a condition and branches into true / false
- Search record waiting for response (Airtable): search
- AI Agent: runs an AI agent, with model: Google Gemini Chat Model; output parser: Structured Output Parser
- Send a message (Gmail): uses Gmail
- Send a message to team to check (Slack): uses Slack
- Update record (Airtable): update
- Get a message (Gmail): get
- Update Status back to pending (Airtable): update
…plus 5 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 1 community package, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that n8n-nodes-gemini-embedding-plus is verified or supports 3.0 (used in Embeddings Google Gemini Plus).
- Also check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll).
Nodes used (14)
- Jotform Trigger
n8n-nodes-base.jotFormTrigger - AI Agent
@n8n/n8n-nodes-langchain.agent - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Airtable
n8n-nodes-base.airtable - If
n8n-nodes-base.if - Gmail
n8n-nodes-base.gmail - Pinecone Vector Store
@n8n/n8n-nodes-langchain.vectorStorePinecone - Gmail Tool
n8n-nodes-base.gmailTool - Embeddings Google Gemini Plus
n8n-nodes-gemini-embedding-plus.embeddingsGoogleGeminiPlus - Slack
n8n-nodes-base.slack - Gmail Trigger
n8n-nodes-base.gmailTrigger - Filter
n8n-nodes-base.filter - Airtable Tool
n8n-nodes-base.airtableTool
From the author
AI-Driven Support Triage and Auto-Response Engine This n8n workflow establishes a sophisticated, multi-stage support system. It automatically validates user identity, analyzes ticket severity and sentiment, and attempts to resolve lower-priority issues using…