Turn support calls into Zendesk tickets with WayinVideo, GPT-4o-mini, and Google Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 12 nodes and runs when someone submits an n8n form (“Support Call to Zendesk Ticket Creator”). Along the way it connects OpenAI Chat Model and Google Sheets. It also calls wayinvideo-api.wayin.ai over HTTP.
How it runs
Trigger: When someone submits an n8n form (“Support Call to Zendesk Ticket Creator”).
- 2. WayinVideo — Submit Transcription (HTTP Request): calls wayinvideo-api.wayin.ai (POST)
- 3. Wait — 90 Seconds (Wait): waits 90 seconds
- 4. WayinVideo — Get Transcript Results (HTTP Request): calls an HTTP API
- 5. IF — Transcription Complete? (If): checks a condition and branches into true / false
- 7. Code — Format Transcript (Code): runs custom JavaScript code
- 6. Wait — 30 Seconds Retry (Wait): waits 30 seconds
- 8. AI Agent — Extract Support Summary (AI Agent): runs an AI agent, with model: 9. OpenAI — GPT-4o-mini Model
- 10. Code — Parse Support Output (Code): runs custom JavaScript code
- 11. HTTP Request — Create Zendesk Ticket (HTTP Request): calls an HTTP API (POST)
- 12. Google Sheets — Log Support Record (Google Sheets): append
Services it uses
HTTP calls to: wayinvideo-api.wayin.ai
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- n8n Form Trigger
n8n-nodes-base.formTrigger - HTTP Request
n8n-nodes-base.httpRequest - Wait
n8n-nodes-base.wait - If
n8n-nodes-base.if - Code
n8n-nodes-base.code - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Google Sheets
n8n-nodes-base.googleSheets
From the author
Description Submit any customer support call recording URL along with the agent name, customer details, issue category, call date, and product name and the workflow transcribes and analyzes the full call automatically. WayinVideo's Transcription API returns a…