Triage customer support tickets from Gmail and forms with OpenAI, Slack and Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 9 nodes and runs on Gmail events (plus 1 other trigger). Along the way it connects Google Sheets, Gmail, Slack and OpenAI Chat Model.
How it runs
Trigger: On Gmail events (plus 1 other trigger).
- Normalize Channel Inputs (Code): runs custom JavaScript code
- AI Agent: runs an AI agent, with model: OpenAI Chat Model
- Parse AI + Merge Ticket (Code): runs custom JavaScript code
- Slack: uses Slack
- Records (Google Sheets): append
- Gmail: uses Gmail
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Google Sheets
n8n-nodes-base.googleSheets - AI Agent
@n8n/n8n-nodes-langchain.agent - Gmail Trigger
n8n-nodes-base.gmailTrigger - n8n Form Trigger
n8n-nodes-base.formTrigger - Code
n8n-nodes-base.code - Slack
n8n-nodes-base.slack - Gmail
n8n-nodes-base.gmail - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi
From the author
How it works Listens for new support requests from Gmail and a web form simultaneously, normalizing both into a single ticket schema Routes each ticket through an OpenAI powered triage agent that classifies priority, category, and sentiment Fans the result to…