Log and triage inbound calls with Twilio, Whisper, Claude, and Google Sheets
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 10 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Google Sheets and Gmail. It also calls api.openai.com and api.anthropic.com over HTTP.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Set Call Metadata (Edit Fields (Set)): sets 7 fields: callSid, from, to…
- Download Call Recording (HTTP Request): calls an HTTP API (GET)
- Transcribe Audio with Whisper (HTTP Request): calls api.openai.com (POST)
- Analyze Intent with AI (HTTP Request): calls api.anthropic.com (POST)
- Merge Analysis with Metadata (Code): runs custom JavaScript code
- Append Call Data to Sheets (Google Sheets): append
- Evaluate Urgent Call Status (If): checks a condition and branches into true / false
- Dispatch Urgent Email Alert (Gmail): uses Gmail
- Respond with TwiML Message (Respond to Webhook): sends the response back to the webhook caller
Services it uses
HTTP calls to: api.openai.com, api.anthropic.com
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Webhook
n8n-nodes-base.webhook - Edit Fields (Set)
n8n-nodes-base.set - HTTP Request
n8n-nodes-base.httpRequest - Code
n8n-nodes-base.code - Google Sheets
n8n-nodes-base.googleSheets - If
n8n-nodes-base.if - Gmail
n8n-nodes-base.gmail - Respond to Webhook
n8n-nodes-base.respondToWebhook
From the author
Quick overview This workflow handles Twilio recording-complete webhooks, downloads the call audio, transcribes it with OpenAI Whisper, and uses Anthropic Claude to extract structured call insights. It logs every call to Google Sheets, emails urgent calls via…