Templates / Triage inbound form requests with OpenAI, Slack, Gmail and Google Sheets

Triage inbound form requests with OpenAI, Slack, Gmail and Google Sheets

Ready for 3.0

by Julian Abt ✓ · 40 views · created 2026-06-08 · Ticket Management, AI Summarization

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

What this workflow does

This AI workflow has 9 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenAI, Google Sheets, Slack and Gmail.

How it runs

Trigger: When an HTTP POST request hits its webhook URL.

  1. Classify & Draft Reply (OpenAI): response (text)
  2. Parse AI Result (Code): runs custom JavaScript code
  3. Is Spam? (If): checks a condition and branches into true / false
  4. Log Spam (Google Sheets): append (sheet)
  5. Alert Team (Slack): post (message)
  6. Acknowledge (Respond to Webhook): sends the response back to the webhook caller
  7. Send AI Auto-Reply (Gmail): send (message)
  8. Log Submission (Google Sheets): append (sheet)

Services it uses

OpenAIGoogle SheetsSlackGmail

Before you upgrade to n8n 3.0

Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.

Nodes used (8)

From the author

Quick Overview This workflow receives website contact-form submissions via a webhook, uses OpenAI to classify and summarize the message and draft a reply, routes spam separately, alerts your team in Slack, sends an auto-reply with Gmail, logs the submission…

Excerpt from Julian Abt's description on n8n.io.

View the original on n8n.io → Check your own copy

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