Sort customer feedback by rating with Google Sheets and Slack
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 10 nodes and runs manually, when you click “Execute workflow”. Along the way it connects Google Sheets and Slack.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- 02 | Get row from sheet (Google Sheets): uses Google Sheets
- 03 | Filter only where status is new (Filter): keeps only the items that match a condition
- 04 | Rating wise Routing (Switch): routes items into 3 branches
- 05 | Add in Testimonial sheet (Google Sheets): append
- 07 | Update status is processed (Google Sheets): update
- 08 | Required field for slack message (Edit Fields (Set)): sets 4 fields: Name, Email, Feedback…
- 06 | Update status is processed (Google Sheets): update
- 09 | Send to support channel (Slack): uses Slack
- 10 | Update status is processed (Google Sheets): update
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Filter
n8n-nodes-base.filter - Switch
n8n-nodes-base.switch - Google Sheets
n8n-nodes-base.googleSheets - Manual Trigger
n8n-nodes-base.manualTrigger - Slack
n8n-nodes-base.slack - Edit Fields (Set)
n8n-nodes-base.set
From the author
Quick Overview This workflow manually runs to read feedback from a Google Sheets spreadsheet, processes only rows marked as new, routes them by rating, appends positive testimonials to a separate sheet, notifies a Slack support channel for negative reviews,…