Draft cited support replies from public docs with You.com, Gmail, and Slack
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This workflow has 8 nodes and runs when someone submits an n8n form (“Ask a support question”). Along the way it connects Gmail, Slack and Youdotcom (community).
How it runs
Trigger: When someone submits an n8n form (“Ask a support question”).
- Prepare Research Request (Edit Fields (Set)): sets 6 fields: question, context, customerEmail…
- Research Public Sources (You Dot Com): research
- Build Cited Email Reply (Code): runs custom JavaScript code
- Build Failure Notice (Edit Fields (Set)): sets 2 fields: question, errorMessage
- Create Gmail Draft Reply (Gmail): create (draft)
- Alert Support Team of Failure (Slack): uses Slack
- Notify Agent Draft Ready (Slack): uses Slack
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 1 community package, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @youdotcom-oss/n8n-nodes-youdotcom is verified or supports 3.0 (used in Research Public Sources).
Nodes used (6)
- n8n Form Trigger
n8n-nodes-base.formTrigger - Edit Fields (Set)
n8n-nodes-base.set - You Dot Com
@youdotcom-oss/n8n-nodes-youdotcom.youDotCom - Code
n8n-nodes-base.code - Gmail
n8n-nodes-base.gmail - Slack
n8n-nodes-base.slack
From the author
Quick overview This workflow collects a support question via an n8n form, uses You.com to research live public documentation with citations, then creates a reviewed-only draft reply in Gmail and notifies a support agent in Slack. How it works 1. Receives a…