Triage negative Google reviews with Zapier, Twilio, Anthropic, and email
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 15 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Twilio. It also calls api.anthropic.com over HTTP.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Parse New Review Data (Code): runs custom JavaScript code
- If: checks a condition and branches into true / false
- Deduplicate By Review ID (Code): runs custom JavaScript code
- If: checks a condition and branches into true / false
- If: checks a condition and branches into true / false
- Prepare Alert And Draft Prompt (Code): runs custom JavaScript code
- Send SMS Alert To Firm (Twilio): send
- Post Draft Review Generation (HTTP Request): calls api.anthropic.com (POST)
- Parse And Check Draft Response (Code): runs custom JavaScript code
- Run Compliance Audit Workflow (Execute Sub-workflow): calls another n8n workflow
…plus 1 more step. See the full node list below.
Services it uses
HTTP calls to: api.anthropic.com
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Webhook
n8n-nodes-base.webhook - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - No Operation, do nothing
n8n-nodes-base.noOp - Twilio
n8n-nodes-base.twilio - HTTP Request
n8n-nodes-base.httpRequest - Execute Sub-workflow
n8n-nodes-base.executeWorkflow - Send Email
n8n-nodes-base.emailSend
From the author
Quick Overview This workflow receives new Google Business Profile reviews via a webhook, filters for valid, non-duplicate 1–3 star reviews, then sends a Twilio SMS alert and uses Anthropic Claude to draft a compliance-safe public reply before emailing the…