Templates / Park Help Scout retro-tagged tickets for review with OpenAI and TeamRetro

Park Help Scout retro-tagged tickets for review with OpenAI and TeamRetro

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by TeamRetro ✓ · 4 views · created 2026-08-19 · Ticket Management, AI Summarization

Unknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.

What this workflow does

This AI workflow has 14 nodes and runs on Help Scout events (convo.tags). Along the way it connects Help Scout, OpenAI Chat Model and Teamretro (community).

How it runs

Trigger: On Help Scout events (convo.tags).

If: checks a condition and branches into true / false
Fetch Conversation Details (Help Scout): get (conversation)
Set Ticket Details (Edit Fields (Set)): sets 6 fields: subject, customerMessage, number…
Summarize & Classify Ticket (Basic LLM Chain): sends a prompt to an LLM, with model: OpenAI GPT-5 Mini; output parser: Parse Structured Output
If: checks a condition and branches into true / false
Fetch Recent Parked Conversations (Team Retro): get many (parked item)
Remove Token Overlap Duplicates (Code): runs custom JavaScript code
If: checks a condition and branches into true / false
Log Duplicate Parking Note (Help Scout): create (thread)
Add to TeamRetro Park (Team Retro): create (parked item)

…plus 1 more step. See the full node list below.

Services it uses

Help Scout OpenAI Chat ModelTeamretro (community)

Before you upgrade to n8n 3.0

We can't fully verify this one: it relies on 1 community package, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).

Check that n8n-nodes-teamretro is verified or supports 3.0 (used in Fetch Recent Parked Conversations, Add to TeamRetro Park).

Rarely used nodes in this template: n8n-nodes-base.helpScoutTrigger, n8n-nodes-base.helpScout

Nodes used (9)

Help Scout Triggern8n-nodes-base.helpScoutTrigger
Ifn8n-nodes-base.if
Help Scoutn8n-nodes-base.helpScout
Edit Fields (Set)n8n-nodes-base.set
Basic LLM Chain@n8n/n8n-nodes-langchain.chainLlm
OpenAI Chat Model@n8n/n8n-nodes-langchain.lmChatOpenAi
Structured Output Parser@n8n/n8n-nodes-langchain.outputParserStructured
Team Retron8n-nodes-teamretro.teamRetro
Coden8n-nodes-base.code

From the author

Quick overview This workflow watches for Help Scout conversations tagged “retro”, uses OpenAI to classify and summarise the customer’s first message, deduplicates against recently parked items, then creates a new TeamRetro parking lot item (or skips…
Excerpt from TeamRetro's description on n8n.io.

View the original on n8n.io → Check your own copy

Park Help Scout retro-tagged tickets for review with OpenAI and TeamRetro

What this workflow does

How it runs

Services it uses

Before you upgrade to n8n 3.0

Nodes used (9)

From the author

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