Handle omni-channel customer support with OpenRouter and ElevenLabs
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 20 nodes and runs when an HTTP GET request hits its webhook URL (plus 1 other trigger). Along the way it connects OpenRouter Chat Model.
How it runs
Trigger: When an HTTP GET request hits its webhook URL (plus 1 other trigger).
- Post Speech-to-Text Request (HTTP Request): calls an HTTP API
- Set Text Input Parameters (Edit Fields (Set)): sets or maps fields
- Set Voice Input Parameters (Edit Fields (Set)): sets or maps fields
- Configure Buyer Details (Edit Fields (Set)): sets or maps fields
- Support Agent AI (AI Agent): runs an AI agent, with model: AI OpenRouter Model; memory: Maintain Conversation Memory
- Parse AI Output (Code): runs custom JavaScript code
- Log Support Conversation (Data table): uses Data table
- If: checks a condition and branches into true / false
- If: checks a condition and branches into true / false
- Prepare Final Reply (Edit Fields (Set)): sets or maps fields
…plus 6 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (12)
- Chat Trigger
@n8n/n8n-nodes-langchain.chatTrigger - Edit Fields (Set)
n8n-nodes-base.set - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenRouter Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenRouter - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Code
n8n-nodes-base.code - If
n8n-nodes-base.if - Send Email
n8n-nodes-base.emailSend - Data table
n8n-nodes-base.dataTable - Webhook
n8n-nodes-base.webhook - HTTP Request
n8n-nodes-base.httpRequest - Respond to Webhook
n8n-nodes-base.respondToWebhook
From the author
Quick overview This workflow provides an AI customer support assistant for both text chat and voice messages, using OpenRouter for responses, ElevenLabs for speech-to-text and text-to-speech, n8n Data Tables for conversation logging, and SMTP email for human…