Classify Ivanti Neurons ITSM incidents with OpenAI and attachments
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 17 nodes and runs on Ivanti Neurons For Itsm events. Along the way it connects OpenAI Chat Model and Ivanti Neurons For Itsm (community).
How it runs
Trigger: On Ivanti Neurons For Itsm events.
- Extract Text from Symptom Field (HTML): parses or builds HTML
- Get related attachments (Ivanti Neurons For Itsm): work with relationship
- Tag Attachments (Code): runs custom JavaScript code
- Get all services (Ivanti Neurons For Itsm): uses Ivanti Neurons For Itsm
- Get Attachment RecIds (Code): runs custom JavaScript code
- No attachments? (If): checks a condition and branches into true / false
- Continue After Attachment Processing (Merge): merges the data from its input branches
- Split Attachment IDs (Split Out): splits a list into separate items
- Incident Mapping (Code): runs custom JavaScript code
- Read an attachment (Ivanti Neurons For Itsm): work with attachment
…plus 2 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 3 community packages, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm is verified or supports 3.0 (used in Read an attachment, Get related attachments, Get all services).
- Check that @synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm is verified or supports 3.0 (used in Add Note, Update Classification, Get Categories).
- Check that @synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm is verified or supports 3.0 (used in Ivanti Neurons for ITSM Polling Trigger).
Nodes used (11)
- AI Agent
@n8n/n8n-nodes-langchain.agent - Loop Over Items (Split in Batches)
n8n-nodes-base.splitInBatches - Merge
n8n-nodes-base.merge - Split Out
n8n-nodes-base.splitOut - HTML
n8n-nodes-base.html - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - If
n8n-nodes-base.if - Code
n8n-nodes-base.code - Ivanti Neurons For Itsm
@synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm.ivantiNeuronsForItsm - Ivanti Neurons For Itsm Tool
@synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm.ivantiNeuronsForItsmTool - Ivanti Neurons For Itsm Trigger
@synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm.ivantiNeuronsForItsmTrigger
From the author
Quick overview This workflow polls Ivanti Neurons for ITSM for unclassified incidents, pulls related attachments for added context, and uses an OpenAI chat model to choose the best Service and Category, then writes the classification back to the incident and…