Templates / Manage Zendesk tickets and contacts via Placetel AI Voice Agent calls

Manage Zendesk tickets and contacts via Placetel AI Voice Agent calls

Ready for 3.0

by Placetel ✓ · 17 views · created 2026-09-03 · Support Chatbot, AI Chatbot

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

What this workflow does

This workflow has 40 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects Zendesk.

How it runs

Trigger: When an HTTP POST request hits its webhook URL.

Parse Request (Code): runs custom JavaScript code
Route by Operation (Switch): routes items into 11 branches
Zendesk: search (user)
Zendesk: work with user
Zendesk: uses Zendesk
Zendesk: get
Zendesk: uses Zendesk
Zendesk: uses Zendesk
Zendesk: search (user)
Zendesk: search (user)

…plus 29 more steps. See the full node list below.

Services it uses

Zendesk

Before you upgrade to n8n 3.0

Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.

Nodes used (5)

Webhookn8n-nodes-base.webhook
Coden8n-nodes-base.code
Switchn8n-nodes-base.switch
Zendeskn8n-nodes-base.zendesk
Respond to Webhookn8n-nodes-base.respondToWebhook

From the author

Quick overview This webhook-based workflow lets a Placetel AI Voice Agent look up callers and manage Zendesk users and tickets by sending an operation in each request, returning a speech-ready response for the agent to read back. How it works 1. Receives a…
Excerpt from Placetel's description on n8n.io.

View the original on n8n.io → Check your own copy

Manage Zendesk tickets and contacts via Placetel AI Voice Agent calls

What this workflow does

How it runs

Services it uses

Before you upgrade to n8n 3.0

Nodes used (5)

From the author

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