Resolve Ivanti Neurons ITSM incidents with OpenAI and the Ivanti knowledge base
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 18 nodes and runs on Ivanti Neurons For Itsm events. Along the way it connects OpenAI Chat Model and Ivanti Neurons For Itsm (community).
How it runs
Trigger: On Ivanti Neurons For Itsm events.
- Extract Symptom Text from HTML (HTML): parses or builds HTML
- Tag Attachment Markers in Symptom (Code): runs custom JavaScript code
- Fetch Incident Related Attachments (Ivanti Neurons For Itsm): work with relationship
- Extract Attachment RecIds from Tags (Code): runs custom JavaScript code
- If: checks a condition and branches into true / false
- Build Incident Attachment Mapping (Code): runs custom JavaScript code
- Split Attachment RecIds (Split Out): splits a list into separate items
- Deduplicate Incident Records (Remove Duplicates): removes duplicate items
- Fetch Attachment File Content (Ivanti Neurons For Itsm): work with attachment
- Loop Over Incidents in Batches (Loop Over Items (Split in Batches)): loops over the items in batches
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 3 community packages, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm is verified or supports 3.0 (used in Fetch Incident Related Attachments, Fetch Attachment File Content).
- Check that @synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm is verified or supports 3.0 (used in Update Incident Resolution, Search Ivanti Knowledge Base, Get Knowledge Article Type).
- Check that @synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm is verified or supports 3.0 (used in When Ivanti Incident Created).
Nodes used (11)
- Code
n8n-nodes-base.code - HTML
n8n-nodes-base.html - Ivanti Neurons For Itsm
@synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm.ivantiNeuronsForItsm - Split Out
n8n-nodes-base.splitOut - If
n8n-nodes-base.if - Loop Over Items (Split in Batches)
n8n-nodes-base.splitInBatches - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Ivanti Neurons For Itsm Tool
@synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm.ivantiNeuronsForItsmTool - Ivanti Neurons For Itsm Trigger
@synergyconsulting/n8n-nodes-ivanti-neurons-for-itsm.ivantiNeuronsForItsmTrigger - Remove Duplicates
n8n-nodes-base.removeDuplicates - AI Agent
@n8n/n8n-nodes-langchain.agent
From the author
Quick overview This workflow polls Ivanti Neurons for ITSM incidents, extracts and cleans the symptom text, collects any related attachments, and uses an OpenAI-powered agent to search and retrieve Ivanti knowledge articles to write a KB-grounded resolution…