Classify support tickets and build a human review queue with Apixly OpenAI API
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 8 nodes and runs manually, when you click “Execute workflow”. It uses only n8n's built-in nodes.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Configure demo tickets (Edit Fields (Set)): sets or maps fields
- Validate ticket batch (Code): runs custom JavaScript code
- Split tickets (Split Out): splits a list into separate items
- Prepare classification request (Code): runs custom JavaScript code
- Classify with Apixly (HTTP Request): calls an HTTP API (POST)
- Validate model results (Code): runs custom JavaScript code
- Build human review queue (Code): runs custom JavaScript code
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (5)
- Manual Trigger
n8n-nodes-base.manualTrigger - Edit Fields (Set)
n8n-nodes-base.set - Code
n8n-nodes-base.code - Split Out
n8n-nodes-base.splitOut - HTTP Request
n8n-nodes-base.httpRequest
From the author
Quick overview This manual workflow validates a small batch of support tickets, sends each ticket to Apixly’s OpenAI-compatible chat/completions API for classification and reply drafting, then builds a single human review queue that includes both successful…