Send CSAT WhatsApp surveys after qualifying calls with NUACOM
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This workflow has 11 nodes and runs on Nuacom events (plus 2 other triggers). Along the way it connects Nuacom (community).
How it runs
Trigger: On Nuacom events (plus 2 other triggers).
- If: checks a condition and branches into true / false
- If: checks a condition and branches into true / false
- If: checks a condition and branches into true / false
- Wait: waits 15 seconds
- Send a whats app message (Nuacom): send whatsapp (messages)
- Wait: waits 2 hours
- Add a tag to a call (Nuacom): add tag
- Insert row (Data table): uses Data table
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 2 community packages, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @nuacom/n8n-nodes-nuacom is verified or supports 3.0 (used in NUACOM Trigger, NUACOM Trigger1, NUACOM Trigger2).
- Check that @nuacom/n8n-nodes-nuacom is verified or supports 3.0 (used in Add a tag to a call, Send a whats app message).
Nodes used (5)
- Nuacom Trigger
@nuacom/n8n-nodes-nuacom.nuacomTrigger - If
n8n-nodes-base.if - Nuacom
@nuacom/n8n-nodes-nuacom.nuacom - Wait
n8n-nodes-base.wait - Data table
n8n-nodes-base.dataTable
From the author
Quick overview This workflow listens to NUACOM call events, tags qualifying calls with a CSAT label, sends a WhatsApp CSAT survey using WhatsApp via NUACOM, and stores the call ID and phone number in an n8n Data Table for response tracking. How it works 1.…