Send Jira support auto-replies and CSAT surveys via WhatsApp, Gmail, and HubSpot

by Intuz ✓ · 29 views · created 2026-09-15 · Ticket Management, AI Summarization

What this workflow does

This workflow has 45 nodes and runs when another workflow calls it (plus 2 other triggers). Along the way it connects Gmail. It also calls api.hubapi.com over HTTP.

How it runs

Trigger: When another workflow calls it (plus 2 other triggers).

1. Load Auto Reply Config (Code): runs custom JavaScript code
2. Verify Webhook Token (If): checks a condition and branches into true / false
3. Normalize CSAT Form Data (Code): runs custom JavaScript code
4. Normalize Auto Reply Payload (Code): runs custom JavaScript code
5. Configure CSAT Form Path (Code): runs custom JavaScript code
6. Retrieve Jira CSAT Issue (Code): runs custom JavaScript code
7. Evaluate Auto Reply Conditions (If): checks a condition and branches into true / false
8. Parse CSAT Webhook Data (Code): runs custom JavaScript code
9. Fetch CSAT Issue from Jira (HTTP Request): calls an HTTP API
10. Check WhatsApp Channel (If): checks a condition and branches into true / false

…plus 32 more steps. See the full node list below.

Services it uses

Gmail

HTTP calls to: api.hubapi.com

Before you upgrade to n8n 3.0

Nodes used (8)

• Coden8n-nodes-base.code
• Ifn8n-nodes-base.if
• HTTP Requestn8n-nodes-base.httpRequest
• n8n Formn8n-nodes-base.form
• n8n Form Triggern8n-nodes-base.formTrigger
• Gmailn8n-nodes-base.gmail
• Webhookn8n-nodes-base.webhook
• Execute Workflow Triggern8n-nodes-base.executeWorkflowTrigger

From the author

Quick overview This workflow closes the loop on Jira support tickets by sending an acknowledgement on ticket creation, requesting CSAT when an issue is marked Done, and saving CSAT results back to Jira with optional HubSpot notes, using Gmail and a WAHA…

View the original on n8n.io → Check your own copy