Triage Gmail support inquiries with Google Gemini, Calendar, Sheets, and Discord
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 10 nodes and runs on Gmail events. Along the way it connects Gmail, Google Gemini Chat Model, Google Calendar and Google Sheets and 1 more.
How it runs
Trigger: On Gmail events.
- Language Model Processing (Basic LLM Chain): sends a prompt to an LLM, with model: Gemini AI Conversation; output parser: Parse Structured Output
- Calculate SLA & Deadlines (Code): runs custom JavaScript code
- Add to Google Calendar (Google Calendar): uses Google Calendar
- Check Priority Level (If): checks a condition and branches into true / false
- Append Details to Sheets (Google Sheets): append
- Send Urgent Discord Alert (Discord): uses Discord
- Create Gmail Draft (Gmail): work with draft
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (When Email Arrives).
Nodes used (10)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Code
n8n-nodes-base.code - Google Calendar
n8n-nodes-base.googleCalendar - Google Sheets
n8n-nodes-base.googleSheets - Gmail
n8n-nodes-base.gmail - If
n8n-nodes-base.if - Discord
n8n-nodes-base.discord
From the author
Quick overview This workflow watches Gmail for unread “Inquiry Received” emails, uses Google Gemini to classify and summarize the inquiry and draft a reply, calculates an SLA deadline, then creates a Google Calendar event, logs the ticket in Google Sheets,…