Cut appointment no-shows with staged reminders, reply triage and waitlist backfill

by Vlotstroom ✓ · 13 views · created 2026-09-25 · Ticket Management, AI Chatbot

What this workflow does

This workflow has 17 nodes and runs on a schedule (every 6 hours) (plus 1 other trigger). It uses only n8n's built-in nodes.

How it runs

Trigger: On a schedule (every 6 hours) (plus 1 other trigger).

1. Appointments (demo data) (Code): runs custom JavaScript code
2. Classify reply (Code): runs custom JavaScript code
3. Pick reminder stage (Code): runs custom JavaScript code
4. Confirmed? (If): checks a condition and branches into true / false
5. Same-day stage? (If): checks a condition and branches into true / false
6. Mark confirmed (replace me) (Code): runs custom JavaScript code
7. Cancel requested? (If): checks a condition and branches into true / false
8. Dispatch same-day (replace me) (Code): runs custom JavaScript code
9. Dispatch staged (replace me) (Code): runs custom JavaScript code
10. Respond to reply (Respond to Webhook): sends the response back to the webhook caller

…plus 5 more steps. See the full node list below.

Before you upgrade to n8n 3.0

Nodes used (5)

• Schedule Triggern8n-nodes-base.scheduleTrigger
• Coden8n-nodes-base.code
• Ifn8n-nodes-base.if
• Webhookn8n-nodes-base.webhook
• Respond to Webhookn8n-nodes-base.respondToWebhook

From the author

Quick overview This workflow runs every 6 hours to read upcoming appointments (demo data or Google Sheets), generate WhatsApp- or email-ready reminder messages based on how soon the appointment starts, and route same-day reminders to a priority dispatch lane.…

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