Triage customer feedback emails into deduplicated Linear issues with OpenAI
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 30 nodes and runs on Gmail events (plus 1 other trigger). Along the way it connects Gmail, OpenAI Chat Model, HTTP Request and Linear. It also calls api.linear.app over HTTP.
How it runs
Trigger: On Gmail events (plus 1 other trigger).
- Feedback Rules (Edit Fields (Set)): sets 10 fields: linear_team_key, team_email, min_match_confidence…
- Email Or Weekly Ranking? (If): checks a condition and branches into true / false
- Clean The Email (Code): runs custom JavaScript code
- Read Requested Issues (HTTP Request): calls api.linear.app (POST)
- Real Feedback? (If): checks a condition and branches into true / false
- Rank The Most Requested (Code): runs custom JavaScript code
- Read Open Issues (HTTP Request): calls api.linear.app (POST)
- Mark The Noise As Read (Gmail): mark as read (message)
- Any Requests To Rank? (If): checks a condition and branches into true / false
- List Open Issues For Triage (Code): runs custom JavaScript code
…plus 15 more steps. See the full node list below.
Services it uses
HTTP calls to: api.linear.app
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Feedback Email Arrives).
Nodes used (13)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - Schedule Trigger
n8n-nodes-base.scheduleTrigger - Edit Fields (Set)
n8n-nodes-base.set - If
n8n-nodes-base.if - Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - Switch
n8n-nodes-base.switch - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Http Request Tool
n8n-nodes-base.httpRequestTool - Linear
n8n-nodes-base.linear - Gmail
n8n-nodes-base.gmail
From the author
Quick overview This workflow monitors a Gmail inbox for unread customer feedback, uses OpenAI to triage and deduplicate requests against existing Linear issues, and then creates a new issue, adds a comment to a matched issue, or asks the customer for…