Triage after-hours Vapi and Retell calls with GPT-4.1, Slack, and Gmail
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 23 nodes and runs when an HTTP POST request hits its webhook URL (plus 1 other trigger). Along the way it connects Google Sheets, OpenAI Chat Model, Slack and Gmail.
How it runs
Trigger: When an HTTP POST request hits its webhook URL (plus 1 other trigger).
- Read The Call Report (Code): runs custom JavaScript code
- Read The Call Log (Google Sheets): uses Google Sheets
- Acknowledge The Platform (Respond to Webhook): sends the response back to the webhook caller
- Load On Call Settings (Google Sheets): uses Google Sheets
- Build The Morning Brief (Code): runs custom JavaScript code
- Recent Calls From This Caller (Data table): get
- Anything Came In? (If): checks a condition and branches into true / false
- Triage The Call (AI Agent): runs an AI agent, with model: Urgency Model; output parser: Triage Format
- Email The Morning Brief (Gmail): uses Gmail
- Decide The Incident (Code): runs custom JavaScript code
…plus 9 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (13)
- Webhook
n8n-nodes-base.webhook - Code
n8n-nodes-base.code - Respond to Webhook
n8n-nodes-base.respondToWebhook - Google Sheets
n8n-nodes-base.googleSheets - Data table
n8n-nodes-base.dataTable - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - If
n8n-nodes-base.if - Slack
n8n-nodes-base.slack - Wait
n8n-nodes-base.wait - Schedule Trigger
n8n-nodes-base.scheduleTrigger - Gmail
n8n-nodes-base.gmail
From the author
Quick overview This workflow accepts end-of-call webhooks from Vapi and Retell, uses OpenAI to classify call urgency from the transcript, logs calls to Google Sheets, pages an on-call and backup team via Slack based on severity and repeat calls, and emails a…