Sync two-way support conversations between Telegram and Zoho Desk
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 21 nodes and runs when an HTTP POST request hits its webhook URL (plus 2 other triggers). Along the way it connects Telegram. It also calls desk.zoho.com over HTTP.
How it runs
Trigger: When an HTTP POST request hits its webhook URL (plus 2 other triggers).
- ZDesk: Get Ticket (HTTP Request): calls an HTTP API
- Normalize Input (Edit Fields (Set)): sets 9 fields: zohoDesk_departmenId, message, message_id…
- Create User Table (Data table): create (table)
- Get user by zdesk ticket (Data table): get
- Find or Create Telegram User Mapping (Data table): create or update
- ZDesk: List Webhooks (HTTP Request): calls desk.zoho.com
- Stop if unrelated comment (Filter): keeps only the items that match a condition
- Zoho Desk Contact Linked? (If): checks a condition and branches into true / false
- ZDesk: Create Webhook (HTTP Request): calls desk.zoho.com (POST)
- ZDesk: Get Comment (HTTP Request): calls an HTTP API
…plus 8 more steps. See the full node list below.
Services it uses
HTTP calls to: desk.zoho.com
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (9)
- Data table
n8n-nodes-base.dataTable - Telegram Trigger
n8n-nodes-base.telegramTrigger - Edit Fields (Set)
n8n-nodes-base.set - HTTP Request
n8n-nodes-base.httpRequest - If
n8n-nodes-base.if - Manual Trigger
n8n-nodes-base.manualTrigger - Filter
n8n-nodes-base.filter - Webhook
n8n-nodes-base.webhook - Telegram
n8n-nodes-base.telegram
From the author
Quick overview This workflow syncs Telegram bot conversations with Zoho Desk by creating or reusing contacts and tickets for incoming Telegram messages, and sending public Zoho Desk ticket comments back to the original Telegram chat using an n8n Data Table…