Extract and route support tickets with Clocked Extract and Clocked Decide
Needs changesNeeds changes. This template uses 2 thing(s) that n8n 3.0 removes: Function (legacy), Write Binary File. 2 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 20 nodes and runs manually, when you click “Execute workflow”. It uses only n8n's built-in nodes. It also calls clocked.rezolve.ai over HTTP.
How it runs
Trigger: Manually, when you click “Execute workflow”.
- Support Ticket Input with Extractor Rules (Edit Fields (Set)): sets 2 fields: Ticket, JSON Extract
- Normalize Input + Preserve Original (Code): runs custom JavaScript code
- Generate Correlation ID For Extract (Code): runs custom JavaScript code
- Clocked Extract (HTTP Request): calls clocked.rezolve.ai (POST)
- Merge: merges the data from its input branches
- Parse + Validate Extraction (Code): runs custom JavaScript code
- Merge: merges the data from its input branches
- Generate Correlation ID For Decide (Code): runs custom JavaScript code
- Evaluate Rules + Confidence Gate (Code): runs custom JavaScript code
- Clocked Decide (HTTP Request): calls clocked.rezolve.ai (POST)
…plus 9 more steps. See the full node list below.
HTTP calls to: clocked.rezolve.ai
Before you upgrade to n8n 3.0
2 things in this workflow are removed in n8n 3.0. Fix them before you upgrade:
- Function (legacy) in Convert To Binary - Human Review, Convert To Binary - Approved: replace with Code node, mode 'Run Once for All Items'.
- Write Binary File in Write Binary File - Human Review, Write Binary File - Approved: replace with Read/Write Files from Disk.
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| Function (legacy) Convert To Binary - Human Review, Convert To Binary - Approved | Code node, mode 'Run Once for All Items' |
| Write Binary File Write Binary File - Human Review, Write Binary File - Approved | Read/Write Files from Disk |
Nodes used (8)
- Manual Trigger
n8n-nodes-base.manualTrigger - Edit Fields (Set)
n8n-nodes-base.set - Code
n8n-nodes-base.code - HTTP Request
n8n-nodes-base.httpRequest - Merge
n8n-nodes-base.merge - If
n8n-nodes-base.if - Function
n8n-nodes-base.function - Write Binary File
n8n-nodes-base.writeBinaryFile
From the author
Quick overview This workflow takes raw support ticket text, uses Clocked to extract structured fields and classify the ticket, then applies validation and confidence rules to route the ticket to either an automated ITSM update path or a human review queue,…