Templates / Create Teams notifications for new tickets in ConnectWise with Redis

Create Teams notifications for new tickets in ConnectWise with Redis

Ready for 3.0

by Gavin · 4,990 views · created 2024-07-22 · Ticket Management

Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.

Nodes used (6)

Schedule Triggern8n-nodes-base.scheduleTrigger
Coden8n-nodes-base.code
Redisn8n-nodes-base.redis
Mergen8n-nodes-base.merge
HTTP Requestn8n-nodes-base.httpRequest
Microsoft Teamsn8n-nodes-base.microsoftTeams

Redis Microsoft Teams

What it does

This Workflow does a HTTPs request to ConnectWise Manage through their REST API. It will pull all tickets in the "New" status or whichever status you like, and notify your dispatch team/personnel whenever a new ticket comes in using Microsoft Teams. Video Explanation https://youtu.be/yaSVCybSWbM

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Create Teams notifications for new tickets in ConnectWise with Redis

Nodes used (6)

What it does

Get the weekly “what broke” email