Build an IT support assistant chatbot leveraging existing support portal
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 12 nodes and runs when a chat message arrives (plus 1 other trigger). Along the way it connects OpenAI Chat Model. It also calls 2al21hjwoz-dsn.algolia.net over HTTP.
How it runs
Trigger: When a chat message arrives (plus 1 other trigger).
- AcuityScheduling Support Chatbot (AI Agent): runs an AI agent, with model: OpenAI Chat Model; 1 tool (Knowledgebase Tool); memory: Simple Memory
- Acuity Support Search API (HTTP Request): calls 2al21hjwoz-dsn.algolia.net (POST)
- Has Results? (If): checks a condition and branches into true / false
- Results to Items (Split Out): splits a list into separate items
- Empty Response (Edit Fields (Set)): sets 1 field: response
- Extract Relevant Fields (Edit Fields (Set)): sets 3 fields: title, body, url
- Aggregate: combines items into one
Services it uses
HTTP calls to: 2al21hjwoz-dsn.algolia.net
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in AcuityScheduling Support Chatbot (v1.8): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) AcuityScheduling Support Chatbot (v1.8) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (11)
- Chat Trigger
@n8n/n8n-nodes-langchain.chatTrigger - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - HTTP Request
n8n-nodes-base.httpRequest - Edit Fields (Set)
n8n-nodes-base.set - Split Out
n8n-nodes-base.splitOut - If
n8n-nodes-base.if - Aggregate
n8n-nodes-base.aggregate - Call n8n Workflow Tool
@n8n/n8n-nodes-langchain.toolWorkflow - AI Agent
@n8n/n8n-nodes-langchain.agent - Execute Workflow Trigger
n8n-nodes-base.executeWorkflowTrigger
From the author
This n8n template demonstrates how you can leverage existing support site search to power your Support Chatbots and agents. Building a support chatbot need not be complicated! If building and indexing vector stores or duplicating data isn't necessarily your…