Automatically create JIRA issues from Outlook email support requests
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 8 nodes and runs on a schedule (every hour). Along the way it connects Microsoft Outlook, OpenAI Chat Model and Jira Software.
How it runs
Trigger: On a schedule (every hour).
- Get Recent Messages (Microsoft Outlook): get many
- Mark as Seen (Remove Duplicates): removes duplicate items
- Markdown: converts between Markdown and HTML
- Generate Issue From Support Request (Basic LLM Chain): sends a prompt to an LLM, with model: OpenAI Chat Model; output parser: Structured Output Parser
- Create Issue (Jira Software): uses Jira Software
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Schedule Trigger
n8n-nodes-base.scheduleTrigger - Microsoft Outlook
n8n-nodes-base.microsoftOutlook - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured - Markdown
n8n-nodes-base.markdown - Jira Software
n8n-nodes-base.jira - Remove Duplicates
n8n-nodes-base.removeDuplicates - Basic LLM Chain
@n8n/n8n-nodes-langchain.chainLlm
From the author
This n8n template watches an outlook shared inbox for support messages and creates an equivalent issue item in JIRA. How it works A scheduled trigger fetches recent Outlook messages from an shared inbox which collects support requests. These support requests…