Build an AI IT support agent with Azure Search, Entra ID & Jira
Needs changesWhat this workflow does
This AI workflow has 26 nodes and runs manually, when you click “Execute workflow” (plus 3 other triggers). Along the way it connects Google Gemini Chat Model, Jira Software and HTTP Request. It also calls api.openai.com and graph.microsoft.com over HTTP.
How it runs
Trigger: Manually, when you click “Execute workflow” (plus 3 other triggers).
- Set Common Fields (Edit Fields (Set)): sets 5 fields: azure_subscription_id, azure_resource_group, azure_ai_search_service_name…
- Split Out: splits a list into separate items
- Set Common Fields (Edit Fields (Set)): sets 5 fields: azure_ai_search_service_name, azure_ai_search_location, azure_ai_search_index_name…
- Get Embeddings (HTTP Request): calls api.openai.com (POST)
- Create Azure AI Search Service (HTTP Request): calls an HTTP API (PUT)
- Prep Content (Code): runs custom JavaScript code
- IT Support Agent (AI Agent): runs an AI agent, with model: Google Gemini Chat Model; 4 tools (Create Jira Ticket, Reset User Password, Query Microsoft Entra ID Users, Invoke Query Vector Store Webhook); memory: Simple Memory
- Get Azure AI Search Admin Key (HTTP Request): calls an HTTP API (POST)
- Enable Semantic Search (HTTP Request): calls an HTTP API (PATCH)
- Get Embeddings (HTTP Request): calls api.openai.com (POST)
…plus 6 more steps. See the full node list below.
Services it uses
HTTP calls to: api.openai.com, graph.microsoft.com
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in IT Support Agent (v1.8): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) IT Support Agent (v1.8) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (13)
- Chat Trigger
@n8n/n8n-nodes-langchain.chatTrigger - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Jira Tool
n8n-nodes-base.jiraTool - AI Agent
@n8n/n8n-nodes-langchain.agent - n8n Form Trigger
n8n-nodes-base.formTrigger - Split Out
n8n-nodes-base.splitOut - HTTP Request
n8n-nodes-base.httpRequest - Code
n8n-nodes-base.code - Manual Trigger
n8n-nodes-base.manualTrigger - Edit Fields (Set)
n8n-nodes-base.set - Webhook
n8n-nodes-base.webhook - Http Request Tool
n8n-nodes-base.httpRequestTool
From the author
An intelligent IT support agent that uses Azure AI Search for knowledge retrieval, Microsoft Entra ID integration for user management, and Jira for ticket creation. The agent can answer questions using internal documentation and perform administrative tasks…