Automate FAQ responses with WhatsApp keyword detection bot
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 12 nodes and runs on WhatsApp events (messages). Along the way it connects WhatsApp Business Cloud.
How it runs
Trigger: On WhatsApp events (messages).
- Filter Text Messages Only (If): checks a condition and branches into true / false
- Extract Message Content (Edit Fields (Set)): sets 3 fields: message_text, sender_phone, message_id
- Handle Unsupported Message Types (WhatsApp Business Cloud): send
- FAQ Keyword Detection (Switch): routes items into 5 branches
- Business Hours Response (Edit Fields (Set)): sets 1 field: response_text
- Pricing Information Response (Edit Fields (Set)): sets 1 field: response_text
- Location Information Response (Edit Fields (Set)): sets 1 field: response_text
- Contact Information Response (Edit Fields (Set)): sets 1 field: response_text
- Welcome Menu Response (Edit Fields (Set)): sets 1 field: response_text
- Send WhatsApp Reply (WhatsApp Business Cloud): send
…plus 1 more step. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (5)
- WhatsApp Trigger
n8n-nodes-base.whatsAppTrigger - If
n8n-nodes-base.if - Edit Fields (Set)
n8n-nodes-base.set - Switch
n8n-nodes-base.switch - WhatsApp Business Cloud
n8n-nodes-base.whatsApp
From the author
- How it works: This bot operates in a continuous WhatsApp monitoring loop. It analyzes messages to detect keywords in common questions (like hours, prices, and location) and sends automatic replies with predefined information. For unrecognized questions, it…