Automate support QA reviews with Intercom, GPT and Google Sheets
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: AI Agent v1 (old agent modes). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 21 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenAI Chat Model and Google Sheets.
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- HTTP Request: calls an HTTP API
- If: checks a condition and branches into true / false
- Split Out: splits a list into separate items
- Split Out: splits a list into separate items
- Code: runs custom JavaScript code
- Code: runs custom JavaScript code
- Merge: merges the data from its input branches
- Split Out: splits a list into separate items
- AI Agent: runs an AI agent, with model: OpenAI Chat Model
- Code: runs custom JavaScript code
…plus 7 more steps. See the full node list below.
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- AI Agent v1 (old agent modes) in AI Agent (v1.8): replace with Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent.
| Removed in 3.0 | Replace with |
|---|---|
| AI Agent v1 (old agent modes) AI Agent (v1.8) | Latest AI Agent node (Tools Agent). For SQL Agent, use a Postgres or MySQL tool with a recent AI Agent. |
Nodes used (9)
- Webhook
n8n-nodes-base.webhook - HTTP Request
n8n-nodes-base.httpRequest - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Split Out
n8n-nodes-base.splitOut - Code
n8n-nodes-base.code - Merge
n8n-nodes-base.merge - Google Sheets
n8n-nodes-base.googleSheets - If
n8n-nodes-base.if
From the author
🧠 How it works This workflow automates QA review of Intercom support conversations by: Triggering on conversation.admin.closed events via a webhook Fetching full conversation data using Intercom API Structuring and summarizing the conversation into a…