Automated client journey appointment reminders & follow-ups with Twilio
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 10 nodes and runs on Google Calendar events (plus 1 other trigger). Along the way it connects Google Calendar, Google Sheets and Twilio.
How it runs
Trigger: On Google Calendar events (plus 1 other trigger).
- Get Client Data from CRM (Google Sheets): uses Google Sheets
- Find Clients Needing Re-engagement (Google Sheets): uses Google Sheets
- If: checks a condition and branches into true / false
- Re-engagement Offer (Twilio): uses Twilio
- New Customer Welcome & Reminder (Twilio): uses Twilio
- Returning Customer Reminder (Twilio): uses Twilio
- Wait: pauses before continuing
- Send Survey/Review Request (Twilio): uses Twilio
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (6)
- Google Calendar Trigger
n8n-nodes-base.googleCalendarTrigger - Google Sheets
n8n-nodes-base.googleSheets - If
n8n-nodes-base.if - Twilio
n8n-nodes-base.twilio - Wait
n8n-nodes-base.wait - Schedule Trigger
n8n-nodes-base.scheduleTrigger
From the author
How It Works ⚙️ This workflow is a comprehensive, AI-powered system that acts as a virtual client relationship manager for any appointment-based business. It handles the entire client journey—from appointment booking to follow-up and re-engagement—all on…