Auto-sort support emails with OpenAI and route to Teams with Jira integration
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: OpenAI (legacy). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 8 nodes and runs when a new email arrives over IMAP. Along the way it connects Jira Software.
How it runs
Trigger: When a new email arrives over IMAP.
- OpenAI: chat
- Switch: routes items into branches
- Send Billing Email (Send Email): sends an email over SMTP
- Send Bug Email (Send Email): sends an email over SMTP
- Send Feature Email (Send Email): sends an email over SMTP
- Create Jira Task (Jira Software): uses Jira Software
- Send Autoresponse (Send Email): sends an email over SMTP
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- OpenAI (legacy) in OpenAI: replace with OpenAI node (AI section).
Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).
| Removed in 3.0 | Replace with |
|---|---|
| OpenAI (legacy) OpenAI | OpenAI node (AI section) |
Nodes used (5)
- Email Trigger (IMAP)
n8n-nodes-base.emailReadImap - OpenAI
n8n-nodes-base.openAi - Switch
n8n-nodes-base.switch - Send Email
n8n-nodes-base.emailSend - Jira Software
n8n-nodes-base.jira
From the author
This automated n8n workflow provides an AI-powered email classifier for support emails, automatically categorizing incoming emails and routing them to the appropriate inbox, creating a Jira task, and sending an autoresponse within minutes. Main Components -…