Smart helpdesk ticket alerts from Easy8 to Teams with GPT-4 summaries
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 6 nodes and runs when an HTTP POST request hits its webhook URL. Along the way it connects OpenAI Chat Model, Microsoft Teams and Easy8 (community).
How it runs
Trigger: When an HTTP POST request hits its webhook URL.
- Get a new ticket by ID (Easy8): get one
- Pick Description & Create URL to issue (Edit Fields (Set)): sets 2 fields: description, url link to issue
- AI Agent: runs an AI agent, with model: OpenAI Chat Model
- MS Teams message to Support channel (Microsoft Teams): work with channel message
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 1 community package, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @easy8/n8n-nodes-easy8 is verified or supports 3.0 (used in Get a new ticket by ID).
Nodes used (6)
- OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Microsoft Teams
n8n-nodes-base.microsoftTeams - Webhook
n8n-nodes-base.webhook - Edit Fields (Set)
n8n-nodes-base.set - AI Agent
@n8n/n8n-nodes-langchain.agent - Easy8
@easy8/n8n-nodes-easy8.easy8
From the author
Automated Helpdesk Ticket Alerts to Microsoft Teams from Easy8 Intro/Overview This workflow automatically posts a Microsoft Teams message whenever a new helpdesk ticket is created in Easy8. It’s perfect for IT teams who want real-time visibility into new…