User-friendly technical support portal for GLPI ticket management

by Luis Hernandez ✓ · 3,209 views · created 2025-08-14 · Ticket Management, Multimodal AI

What this workflow does

This workflow has 23 nodes and runs when someone submits an n8n form (“Technical Support Portal”). It uses only n8n's built-in nodes.

How it runs

Trigger: When someone submits an n8n form (“Technical Support Portal”).

1. Configuration Variables (Edit Fields (Set)): sets or maps fields
2. Contact information (n8n Form): shows the next form page
3. Get session token (HTTP Request): calls an HTTP API
4. 1. Request or incident (Switch): routes items into 2 branches
5. Request Form (n8n Form): shows the next form page
6. Incident Form (n8n Form): shows the next form page
7. 1. Check if File Exists (If): checks a condition and branches into true / false
8. 2. Check if File Exists (If): checks a condition and branches into true / false
9. 1. Upload File (HTTP Request): calls an HTTP API (POST)
10. Request Category ID (Code): runs custom JavaScript code

…plus 11 more steps. See the full node list below.

Before you upgrade to n8n 3.0

Nodes used (8)

• No Operation, do nothingn8n-nodes-base.noOp
• n8n Form Triggern8n-nodes-base.formTrigger
• n8n Formn8n-nodes-base.form
• Switchn8n-nodes-base.switch
• Coden8n-nodes-base.code
• HTTP Requestn8n-nodes-base.httpRequest
• Edit Fields (Set)n8n-nodes-base.set
• Ifn8n-nodes-base.if

From the author

Custom Interface for GLPI with n8n Transform your GLPI system's user experience with a modern, optimized web interface that simplifies technical support ticket creation. How it works Unified entry portal: Users access an intuitive web form where they select…

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