WhatsApp support bot with keyword routing & GPT-4.1-mini responses
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 10 nodes and runs on WhatsApp events (messages). Along the way it connects WhatsApp Business Cloud and OpenAI Chat Model.
How it runs
Trigger: On WhatsApp events (messages).
- Check Greeting (If): checks a condition and branches into true / false
- Send Greeting Response (WhatsApp Business Cloud): send
- If: checks a condition and branches into true / false
- Send Greeting Response (WhatsApp Business Cloud): send
- If: checks a condition and branches into true / false
- Send Greeting Response (WhatsApp Business Cloud): send
- AI Agent: runs an AI agent, with model: OpenAI Chat Model
- Send message (WhatsApp Business Cloud): send
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (5)
- If
n8n-nodes-base.if - WhatsApp Business Cloud
n8n-nodes-base.whatsApp - WhatsApp Trigger
n8n-nodes-base.whatsAppTrigger - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - AI Agent
@n8n/n8n-nodes-langchain.agent
From the author
Description: Deliver instant answers and automate customer support on WhatsApp with this intelligent n8n workflow template! The system routes incoming messages using keyword-based logic and provides dynamic, AI-powered responses for greetings, FAQs, and…