Generate GLPI support performance reports with SLA tracking & email delivery
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 12 nodes and runs on a schedule (every month). Along the way it connects Gmail.
How it runs
Trigger: On a schedule (every month).
- Date range (Code): runs custom JavaScript code
- Variables (Edit Fields (Set)): sets 8 fields: Server URL, App Token, Entity name…
- Get session token (HTTP Request): calls an HTTP API
- Get tickets (HTTP Request): calls an HTTP API
- Split Out: splits a list into separate items
- Edit Fields (Edit Fields (Set)): sets 8 fields: Ticket_id, Title, technical_id…
- Metrics (Code): runs custom JavaScript code
- Generate report (HTML): parses or builds HTML
- Send a message (Gmail): uses Gmail
- End session (HTTP Request): calls an HTTP API
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
Nodes used (8)
- Edit Fields (Set)
n8n-nodes-base.set - Split Out
n8n-nodes-base.splitOut - Gmail
n8n-nodes-base.gmail - HTTP Request
n8n-nodes-base.httpRequest - Schedule Trigger
n8n-nodes-base.scheduleTrigger - No Operation, do nothing
n8n-nodes-base.noOp - Code
n8n-nodes-base.code - HTML
n8n-nodes-base.html
From the author
Overview This comprehensive n8n workflow automates the generation and distribution of detailed monthly technical support reports from GLPI (IT Service Management platform). The workflow intelligently calculates SLA compliance, analyzes technician performance,…