Answer WhatsApp support queries with OpenAI, 2Chat and Google Sheets
UnknownUnknown. This template uses community nodes we can't verify statically. Uses community nodes that can't be verified statically (unverified community packages are off by default in 3.0). Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 7 nodes and runs on Two Chat events (whatsapp.message.received). Along the way it connects OpenAI Chat Model, Google Sheets and Twochat (community).
How it runs
Trigger: On Two Chat events (whatsapp.message.received).
- AI Agent: runs an AI agent, with model: OpenAI Chat Model; 2 tools (Get FAQ answers, Get Product Catalog); memory: Simple Memory
- Send a whatsapp message (Two Chat): uses Two Chat
Services it uses
Before you upgrade to n8n 3.0
We can't fully verify this one: it relies on 2 community packages, and n8n 3.0 turns unverified community packages off by default (N8N_UNVERIFIED_PACKAGES_ENABLED=false).
- Check that @2chat/n8n-nodes-twochat is verified or supports 3.0 (used in 2Chat Trigger).
- Check that @2chat/n8n-nodes-twochat is verified or supports 3.0 (used in Send a whatsapp message).
Nodes used (6)
- Two Chat Trigger
@2chat/n8n-nodes-twochat.twoChatTrigger - AI Agent
@n8n/n8n-nodes-langchain.agent - OpenAI Chat Model
@n8n/n8n-nodes-langchain.lmChatOpenAi - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Two Chat
@2chat/n8n-nodes-twochat.twoChat - Google Sheets Tool
n8n-nodes-base.googleSheetsTool
From the author
This n8n template demonstrates how to build an AI-powered WhatsApp customer support chatbot using 2Chat for WhatsApp integration and OpenAI for natural language understanding. The chatbot is designed to answer customer inquiries about products and business…