Automated customer support & feedback triage with Gemini, Jotform, Gmail, Jira
Ready for 3.0Ready for 3.0. This template uses no nodes that n8n 3.0 removes. No removed nodes, versions or helpers found. Static check, last run 2026-10-19.
What this workflow does
This AI workflow has 11 nodes and runs on Gmail events (plus 1 other trigger). Along the way it connects Jot Form, Google Gemini Chat Model, Gmail and Jira Software.
How it runs
Trigger: On Gmail events (plus 1 other trigger).
- AI Agent: runs an AI agent, with model: Google Gemini Chat Model; 1 tool (Reply to a message in Gmail); memory: Simple Memory
- AI Agent: runs an AI agent, with model: Google Gemini Chat Model; 2 tools (Send a message in Gmail, Create an issue in Jira Software); output parser: Structured Output Parser
- Edit Fields (Edit Fields (Set)): sets 2 fields: text, threadId
Services it uses
Before you upgrade to n8n 3.0
Nothing in this workflow is removed in n8n 3.0, so it should import and run after the upgrade.
- Still check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll) (Gmail Trigger).
Nodes used (9)
- Jotform Trigger
n8n-nodes-base.jotFormTrigger - AI Agent
@n8n/n8n-nodes-langchain.agent - Google Gemini Chat Model
@n8n/n8n-nodes-langchain.lmChatGoogleGemini - Gmail Trigger
n8n-nodes-base.gmailTrigger - Simple Memory
@n8n/n8n-nodes-langchain.memoryBufferWindow - Gmail Tool
n8n-nodes-base.gmailTool - Edit Fields (Set)
n8n-nodes-base.set - Jira Tool
n8n-nodes-base.jiraTool - Structured Output Parser
@n8n/n8n-nodes-langchain.outputParserStructured
From the author
AI-Powered Customer Feedback: Triage and Insight-Driven Chat This n8n workflow creates a two-phase system for handling customer feedback received via a Jotform submission. The first agent quickly triages the issue, and the second agent engages in a…