Automate customer support triage with GPT, Gmail, Slack & analytics dashboard
Needs changesNeeds changes. This template uses 1 thing(s) that n8n 3.0 removes: OpenAI (legacy). 1 breaking item(s) found. Static check, last run 2026-10-19.
What this workflow does
This workflow has 10 nodes and runs on Gmail events. Along the way it connects Gmail, Slack, Airtable and Google Sheets.
How it runs
Trigger: On Gmail events.
- AI Analysis Engine (OpenAI): work with chat
- Parse & Enrich Data (Code): runs custom JavaScript code
- Route by Urgency (Switch): routes items into 1 branches
- Alert Critical Issues (Slack): uses Slack
- Log to Airtable Database (Airtable): create
- Update Analytics Dashboard (Google Sheets): append
- Generate Insights (OpenAI): work with chat
- Store AI Insights (Airtable): update
- Log Routine Tickets (Slack): uses Slack
Services it uses
Before you upgrade to n8n 3.0
1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:
- OpenAI (legacy) in AI Analysis Engine, Generate Insights: replace with OpenAI node (AI section).
- Also check Gmail Trigger below v1.4 runs as v1.4 (drafts skipped, max emails per poll).
| Removed in 3.0 | Replace with |
|---|---|
| OpenAI (legacy) AI Analysis Engine, Generate Insights | OpenAI node (AI section) |
Nodes used (7)
- Gmail Trigger
n8n-nodes-base.gmailTrigger - OpenAI
n8n-nodes-base.openAi - Code
n8n-nodes-base.code - Switch
n8n-nodes-base.switch - Slack
n8n-nodes-base.slack - Airtable
n8n-nodes-base.airtable - Google Sheets
n8n-nodes-base.googleSheets
From the author
How it Works This workflow automatically monitors your Gmail support inbox every minute for new unread messages, instantly sending each email to OpenAI for intelligent analysis. The AI engine evaluates sentiment (Positive/Neutral/Negative/Critical), urgency…