Templates / Automate Instagram complaint handling with Claude AI, tickets & SLA management

Automate Instagram complaint handling with Claude AI, tickets & SLA management

Needs changes

by Oneclick AI Squad ✓ · 289 views · created 2025-10-30 · Ticket Management, AI Summarization

Needs changes. This template uses 1 thing(s) that n8n 3.0 removes: Cron. 1 breaking item(s) found. Static check, last run 2026-10-19.

What this workflow does

This workflow has 17 nodes and runs on a schedule (legacy Cron node) (plus 1 other trigger). Along the way it connects Google Sheets and Slack. It also calls graph.facebook.com and api.anthropic.com over HTTP.

How it runs

Trigger: On a schedule (legacy Cron node) (plus 1 other trigger).

Get Instagram Posts (HTTP Request): calls graph.facebook.com
Get Comments (HTTP Request): calls an HTTP API
Loop Over Comments (Loop Over Items (Split in Batches)): loops over the items in batches
Capture Original Comment (Edit Fields (Set)): sets or maps fields
Detect Complaint (Claude AI) (HTTP Request): calls api.anthropic.com
If: checks a condition and branches into true / false
Get Team Members (Google Sheets): uses Google Sheets
End (Non-Complaint Path) (Edit Fields (Set)): sets or maps fields
Assign Ticket (Edit Fields (Set)): sets or maps fields
Create Ticket (Google Sheet) (Google Sheets): append

…plus 5 more steps. See the full node list below.

Services it uses

Google Sheets Slack

HTTP calls to: graph.facebook.com, api.anthropic.com

Before you upgrade to n8n 3.0

1 thing in this workflow is removed in n8n 3.0. Fix it before you upgrade:

Cron in Schedule Trigger: replace with Schedule Trigger.

Rather not rewrite it? Many of these flows can be rebuilt in Make (free plan).

Removed in 3.0	Replace with
Cron Schedule Trigger	Schedule Trigger

Nodes used (9)

Cronn8n-nodes-base.cron
HTTP Requestn8n-nodes-base.httpRequest
Loop Over Items (Split in Batches)n8n-nodes-base.splitInBatches
Edit Fields (Set)n8n-nodes-base.set
Ifn8n-nodes-base.if
Google Sheetsn8n-nodes-base.googleSheets
Slackn8n-nodes-base.slack
Waitn8n-nodes-base.wait
Webhookn8n-nodes-base.webhook

From the author

This enterprise-grade n8n workflow automates the Instagram complaint handling process — from detection to resolution — using Claude AI, dynamic ticket assignment, and SLA enforcement. It converts customer complaints in comments into actionable support tickets…
Excerpt from Oneclick AI Squad's description on n8n.io.

View the original on n8n.io → Check your own copy

Automate Instagram complaint handling with Claude AI, tickets & SLA management

What this workflow does

How it runs

Services it uses

Before you upgrade to n8n 3.0

Nodes used (9)

From the author

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